Forms
Build standalone forms and surveys to collect feedback on your terms. Every response becomes a feedback item in your inbox, alongside everything else.
Forms
Forms let you build a standalone form or survey, share it with a link or embed, and collect structured responses. Every response becomes a single feedback item in your inbox — so it flows through the same inbox, customer profiles, integrations, and automations as the rest of your feedback.
Forms are available on the Starter, Growth, Pro, and Pro Max plans. Each plan includes a different number of forms.
Why use forms
- Everything in one place — each response converts to one feedback item, so survey answers aren't a separate silo. They get a reference number, show up in your inbox, and join the customer's history.
- Ask exactly what you need — choose from a range of question types, mark questions required, and show follow-up questions only when they're relevant.
- Share anywhere — a hosted link, a QR code, a snippet for your website, or a button you drop into your own emails.
- See the results — per-question summaries, NPS and CSAT scores, and a CSV export, all in one tab.
How it works
- You create a form from a template or from scratch and add your questions.
- You share it with a link, QR code, website embed, or email button.
- Someone fills it out and submits.
- The response becomes a feedback item in your inbox, and the answers roll up into the form's results.
Where to start
Create a form
Start from a template or blank, add questions, and use the builder tabs.
Question types
Text, choice, rating, NPS, CSAT, and more.
Conditional logic
Show a question only when an earlier answer matches.
Sharing your form
Hosted link, QR code, website embed, and email button.
Who can respond
Anonymous, email, or signed-in responses.
Reading results
Summaries, scores, and exporting your responses.