One shared inbox for feedback, bug reports, support requests, and leads — with screenshots and session context

Welcome to UserHero

UserHero brings feedback, bug reports, support requests, and leads into one shared inbox — with screenshots and session context attached. Product, marketing, and support teams capture high-signal customer interactions directly from live applications, then route them to the right team.

Why UserHero?

2-Minute Setup

Add an embeddable widget to your site with one line of code

Feedback + Leads + Support

One platform for visual feedback, lead capture forms, and customer support

Workflows & Automation

Route everything into Issues, Tickets, or Leads pipelines with intake rules

Privacy First

Strong privacy defaults with granular control over what data is collected

Quick Start

Get started in under 2 minutes:

Add to your website

<script 
  async 
  src="https://userhero.co/widget.js" 
  data-key="pk_live_your_public_key">
</script>

That's it! The widget will automatically appear on your site based on your dashboard configuration.

Core Concepts

Workspaces

A workspace is a logical grouping for your team. It contains multiple projects and is where billing and usage are tracked.

Projects

A project represents one app, domain, or subdomain. Each project can have multiple widgets with different configurations.

app.example.com → Project A
admin.example.com → Project B
Mobile App → Project C

Widgets

A widget is a customer interaction point. Each project can have multiple widgets — feedback forms, lead capture popups, support request buttons — each with its own styling, fields, and targeting rules.

Platform Capabilities

Visual Feedback: Screenshots, annotations, and full session context in every submission
Lead Capture: Contact forms, demo request popups, and newsletter signups embedded in your app
Customer Support: Threaded conversations, ticket pages, and help forms with email threading
Workflows: Route feedback, leads, and support requests into Kanban boards with intake rules
Integrations: Slack, Jira, Linear two-way sync, email, webhooks
REST API & MCP: Full API access and AI agent integration via Model Context Protocol
Public Portal: Feature request voting, comments, and moderation
Privacy Controls: Granular data collection settings, GDPR compliant

Introduction