Support Requests

Set up customer support collection points that capture context automatically. Route submissions to a Tickets workflow for service desk management with statuses, priorities, and assignees.

Help Request Form

A floating help button that's always available for users who need assistance.

Setup

1. Go to Widget Builder → Create Widget
2. Choose the Feedback template
3. Set widget type to Floating
4. Customize the button: "Need Help?" with a help icon
5. Configure fields: subject (required), description (required), category (help-specific options), urgency
6. Enable Browser Metadata capture (auto-collects page URL, browser, OS)
7. Publish and embed

Embed

<script
  src="https://userhero.co/widget.js"
  data-widget-id="YOUR_WIDGET_ID"
  defer
></script>

Route to Tickets Workflow

Set up an intake rule:

Every help request becomes a Tickets workflow item. Your support team gets notified and triages from the Kanban board.

Using Customer Comments

When a ticket is in the Awaiting Response status, you can send a follow-up question to the customer. The customer receives a notification and can reply through the public portal. Their reply is added to the ticket's activity log.

Quick Feedback Trigger

Place lightweight feedback buttons next to specific UI elements for contextual micro-feedback.

Setup

1. Create a new widget with the Feedback template
2. Set widget type to Embedded
3. Configure minimal fields: rating (thumbs up/down or stars), optional comment
4. Publish and get the embed code

Embed Next to Features

Place the widget trigger next to the UI element you want feedback on:

<div class="feature-section">
  <h3>Export Report</h3>
  <!-- Your feature UI -->
  <div id="export-feedback">
    <script
      src="https://userhero.co/widget.js"
      data-widget-id="YOUR_WIDGET_ID"
      data-type="embedded"
      data-container="export-feedback"
      defer
    ></script>
  </div>
</div>

Tips

• Place next to new features to get early feedback
• Use thumbs up/down for minimal friction
• The widget auto-captures the page URL so you know which feature area the feedback is about
• Review ratings in bulk from the feedback inbox to spot feature-level satisfaction trends

QR Code Feedback Link

Generate a shareable URL or QR code for offline or cross-channel feedback collection.

Setup

1. Create a new widget
2. Set widget type to Link
3. Configure the feedback form fields
4. Publish — UserHero generates a direct URL for the widget
5. Use the URL to generate a QR code (any QR code generator works)

Use Cases

• Physical products: Print QR code on packaging or receipts
• Events: Display QR code on screens or signage
• Printed materials: Add to business cards, flyers, or menus
• Email signatures: Include a "Give us feedback" link
• In-app links: Add direct links in your app's help menu or footer

Tips

• Link widgets work without any JavaScript embed — they're standalone pages
• Customize the widget branding so it matches your physical materials
• Route submissions to a Tickets or Issues workflow depending on the context

Building a Support Desk

Combine these widgets to create a full support system:

1. Floating help button — Always visible for urgent requests
2. Embedded quick triggers — Contextual feedback on specific features
3. QR code links — Offline and cross-channel collection
4. Tickets workflow — All submissions routed to a Kanban board
5. Customer comments — Two-way communication via public portal
6. Slack integration — Real-time alerts for new tickets
7. Linear/Jira sync — Push to your engineering team's tools

Next Steps