Use Cases Overview
Discover how teams use UserHero to capture feedback, convert leads, and resolve support requests
Use Cases
UserHero widgets are flexible enough to handle many different customer interaction patterns. This section walks through five common categories with step-by-step setup guides.
Categories
Feedback & Bug Reports
Collect product feedback, capture bugs with screenshots, and gather feature requests
Customer Surveys
Run NPS/CSAT surveys, post-purchase feedback, and in-app satisfaction polls
Lead Capture
Build contact forms, demo request popups, and newsletter signups
User Engagement
Create welcome messages, exit-intent offers, and announcement banners
Support Requests
Set up help request forms, quick feedback triggers, and QR code feedback links
Choosing the Right Widget Type
Each use case recommends a widget type. Here's a quick reference:
| Widget Type | Best For | Trigger |
|---|---|---|
| Floating | Always-available feedback or help buttons | Persistent button on screen edge |
| Popup | Surveys, offers, announcements | Timed, scroll-based, or exit-intent |
| Inline | Forms embedded in page content | Visible on page load |
| Embedded | Feature-specific feedback triggers | Placed next to specific UI elements |
| Link | Shareable feedback collection | Direct URL or QR code |
Connecting to Workflows
Most use cases benefit from pairing widgets with workflows and intake rules:
| Category | Recommended Workflow |
|---|---|
| Feedback & Bug Reports | Issues |
| Customer Surveys | Issues (for follow-up) |
| Lead Capture | Leads |
| User Engagement | — (standalone) |
| Support Requests | Tickets |
Set up intake rules to automatically route widget submissions to the right workflow.