Portal Moderation

Moderation lets you control which feedback items appear on your Public Portal. This ensures only appropriate, relevant content is visible to your users.

How Moderation Works

Every feedback item has an isPublic flag:

You can toggle this status from multiple places in the dashboard.

Moderation Modes

Auto-Approve (Moderation Off)

When "Require Moderation" is disabled:

• New feedback is automatically set to isPublic: true
• Items appear on the portal immediately
• Best for trusted communities or internal portals

Manual Review (Moderation On)

When "Require Moderation" is enabled:

• New feedback is set to isPublic: false
• Items stay private until you approve them
• Best for public-facing portals

Moderating from Feedback Inbox

Filter by Visibility

1. Go to Feedback Inbox
2. Click the "Visibility" filter dropdown
3. Select:
   • All Visibility - Show everything
   • Public Only - Items visible on portal
   • Pending Moderation - Items waiting for review

Individual Actions

From the feedback list or detail page:

• Click the eye icon to toggle visibility
• Green = Public, Orange = Private

Bulk Actions

1. Select multiple feedback items using checkboxes
2. Click "Actions" dropdown
3. Choose:
   • "Make Public" - Approve selected items
   • "Hide from Portal" - Hide selected items

Moderating from Feedback Detail

On the feedback detail page, you'll see a Portal Visibility card:

When Public:

• Green indicator with "Visible on Public Portal"
• "Hide from Portal" button
• Engagement stats (votes, comments)

When Private:

• Orange indicator with "Not on Public Portal"
• "Make Public" button

Managing Portal Comments

Viewing Comments

When feedback is public and has comments, you'll see a Portal Comments section showing:

• Commenter name
• Message content
• Timestamp
• Staff badge (for team replies)

Progressive Email Disclosure

For privacy, commenter emails are hidden by default. Click "Show email" to reveal the email address for that comment.

Staff Replies

Reply to portal comments directly from the dashboard:

1. Open feedback detail page
2. Scroll to Portal Comments section
3. Type your reply in the text area
4. Click "Post Reply"

Staff replies appear on the portal with a "Staff" badge, making official responses clearly visible.

Deleting Comments

Remove inappropriate comments:

1. Click the trash icon on a comment
2. Confirm deletion in the dialog

Portal Engagement Stats

For public feedback, the detail page shows:

• Votes: Total upvotes from portal visitors
• Comments: Number of public comments

These stats help you understand which feedback resonates with your users.

Moderation Best Practices

Review Regularly

Set a schedule to review pending feedback:

• Daily for high-volume portals
• Weekly for lower-volume portals

Criteria for Approval

Consider approving feedback that:

• Is constructive and actionable
• Doesn't contain personal information
• Is relevant to your product
• Isn't a duplicate of existing items

Criteria for Rejection

Consider keeping feedback private if it:

• Contains sensitive information
• Is spam or promotional
• Is inappropriate or offensive
• Is a support request (route to support instead)

Respond to Comments

Engage with your community:

• Thank users for detailed feedback
• Provide status updates on popular requests
• Answer questions in comments

Notifications

When new feedback requires moderation:

• Check your Feedback Inbox regularly
• Use the "Pending Moderation" filter
• Consider setting up Slack notifications for new feedback

Next Steps

• Embed portal on your site
• Configure integrations for notifications