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Workspaces

Manage your workspaces and team members

Workspaces

A workspace is the top-level organizational unit in UserHero. It contains your projects, team members, and billing information.

Understanding Workspaces

Think of a workspace as your team or organization:

  • Agency: One workspace per client
  • Startup: One workspace for your company
  • Enterprise: Workspace per department or product line

Creating a Workspace

  1. Click the workspace switcher in the top-left
  2. Select "Create Workspace"
  3. Enter a workspace name
  4. Click Create

Your first workspace is created automatically when you sign up.

Workspace Settings

Navigate to Settings in the sidebar to manage:

General

  • Name: Change the workspace display name
  • Delete: Permanently delete the workspace and all its data

Members

Invite team members to collaborate:

  1. Go to SettingsMembers
  2. Click "Invite Member"
  3. Enter their email address
  4. Select a role
  5. Click Send Invite

Roles

RolePermissions
OwnerFull access, billing, can delete workspace
AdminManage projects, widgets, integrations, members
MemberView feedback, manage status, add notes
ViewerRead-only access to feedback

Switching Workspaces

If you have multiple workspaces:

  1. Click the workspace name in the top-left
  2. Select the workspace you want to switch to

Or use the keyboard shortcut: ⌘K (Mac) / Ctrl+K (Windows) and type the workspace name.

Workspace Limits

Each workspace has limits based on your plan:

ResourceFreeStarterGrowthPro
Projects1310Unlimited
Feedback/month1001,0005,00025,000
Team membersUnlimitedUnlimitedUnlimitedUnlimited

Billing

Billing is managed at the workspace level. See Billing for details on:

  • Plan management
  • Usage tracking
  • Invoices

Transferring Ownership

To transfer workspace ownership:

  1. Go to SettingsMembers
  2. Find the member who will become owner
  3. Click the menu
  4. Select "Make Owner"
  5. Confirm the transfer

Ownership transfer is irreversible. The new owner will have full control including billing access.

Deleting a Workspace

Deleting a workspace permanently removes all projects, widgets, feedback, and data. This cannot be undone.

  1. Go to Settings
  2. Scroll to the Danger Zone
  3. Click "Delete Workspace"
  4. Type the workspace name to confirm
  5. Click Delete

Next Steps

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