Workspaces
Manage your workspaces and team members
Workspaces
A workspace is the top-level organizational unit in UserHero. It contains your projects, team members, and billing information.
Understanding Workspaces
Think of a workspace as your team or organization:
- Agency: One workspace per client
- Startup: One workspace for your company
- Enterprise: Workspace per department or product line
Creating a Workspace
- Click the workspace switcher in the top-left
- Select "Create Workspace"
- Enter a workspace name
- Click Create
Your first workspace is created automatically when you sign up.
Workspace Settings
Navigate to Settings in the sidebar to manage:
General
- Name: Change the workspace display name
- Delete: Permanently delete the workspace and all its data
Members
Invite team members to collaborate:
- Go to Settings → Members
- Click "Invite Member"
- Enter their email address
- Select a role
- Click Send Invite
Roles
| Role | Permissions |
|---|---|
| Owner | Full access, billing, can delete workspace |
| Admin | Manage projects, widgets, integrations, members |
| Member | View feedback, manage status, add notes |
| Viewer | Read-only access to feedback |
Switching Workspaces
If you have multiple workspaces:
- Click the workspace name in the top-left
- Select the workspace you want to switch to
Or use the keyboard shortcut: ⌘K (Mac) / Ctrl+K (Windows) and type the workspace name.
Workspace Limits
Each workspace has limits based on your plan:
| Resource | Free | Starter | Growth | Pro |
|---|---|---|---|---|
| Projects | 1 | 3 | 10 | Unlimited |
| Feedback/month | 100 | 1,000 | 5,000 | 25,000 |
| Team members | Unlimited | Unlimited | Unlimited | Unlimited |
Billing
Billing is managed at the workspace level. See Billing for details on:
- Plan management
- Usage tracking
- Invoices
Transferring Ownership
To transfer workspace ownership:
- Go to Settings → Members
- Find the member who will become owner
- Click the ⋮ menu
- Select "Make Owner"
- Confirm the transfer
Ownership transfer is irreversible. The new owner will have full control including billing access.
Deleting a Workspace
Deleting a workspace permanently removes all projects, widgets, feedback, and data. This cannot be undone.
- Go to Settings
- Scroll to the Danger Zone
- Click "Delete Workspace"
- Type the workspace name to confirm
- Click Delete