Billing

Manage your subscription, track usage, and view invoices from the billing page.

Accessing Billing

1. Click Settings in the sidebar
2. Select Billing

Or use the workspace dropdown → Billing.

Plans

UserHero offers five pricing tiers:

Annual Pricing

Save with annual billing (2 months free):

What's Included

All Plans

• ✅ Screenshot capture
• ✅ GDPR compliant
• ✅ SSL encryption
• ✅ 99.9% uptime

Starter Plan

Everything in Free, plus:

• 3 integrations (Slack, Email, Webhooks)
• Workflows
• Remove UserHero branding
• Custom metadata

Growth Plan

Everything in Starter, plus:

• 5 integrations
• Public feedback portal
• Team collaboration
• Advanced routing rules

Pro Plan

Everything in Growth, plus:

• Unlimited integrations
• REST API & MCP access
• Advanced analytics
• Custom metadata
• Audio & video feedback
• Priority support

Pro Max Plan

Everything in Pro, plus:

• Unlimited feedback items/month
• Unlimited data retention (no data deletion)
• Audio & video feedback
• Dedicated phone support
• Priority onboarding

Feature Gating

Some features are only available on specific plans:

Usage Tracking

The billing page shows your current usage:

Feedback this month: 3,245 / 5,000 (65%)
████████████████░░░░░░░░░ 65%

Usage Alerts

You'll receive email alerts at:

• 80% of your limit - Warning
• 90% of your limit - Caution
• 100% of your limit - Action needed

Overage Billing

When you exceed your monthly feedback limit:

How Overage Works

1. You exceed your plan limit
2. Feedback continues to be collected
3. Overage count is tracked
4. At end of billing cycle, overage is charged:
   • Formula: ceil(overageFeedback / 1000) × $10
   • Example: 1,500 overage = $20

Overage Example

Growth plan ($99/mo, 5,000 feedback limit):

Data Retention

Each plan has a data retention period. Feedback older than the retention limit is automatically deleted:

Upgrading

1. Go to Billing
2. Click "Upgrade Plan"
3. Select your new plan
4. Complete payment
5. New limits apply immediately

Proration

When upgrading mid-cycle:

• You're charged the prorated difference
• New limits apply immediately
• Billing cycle date stays the same

Downgrading

1. Go to Billing
2. Click "Change Plan"
3. Select a lower plan
4. Change takes effect at next billing cycle

Cancellation

To cancel your subscription:

1. Go to Billing
2. Click "Cancel Subscription"
3. Confirm cancellation

After cancellation:

• Access continues until end of billing period
• Account reverts to Free plan
• Data is retained (within Free plan retention limits)

Payment Methods

We accept:

• Credit/Debit cards (Visa, Mastercard, Amex)
• Some regional payment methods

Update your payment method in Billing → Payment Method.

Invoices

View and download invoices:

1. Go to Billing
2. Scroll to Invoice History
3. Click any invoice to download PDF

Frequently Asked Questions

What happens if I hit my feedback limit?

Free plan: After 10% grace (110 feedback), new feedback is blocked. A message prompts users to try again later.

Paid plans: Feedback continues, and overage is billed at $10/1,000.

What happens to my data when it exceeds the retention period?

Feedback and associated screenshots are automatically deleted after the retention period for your plan.

Can I get a refund?

We offer refunds within 14 days of initial purchase for annual plans. Contact hello@userhero.co.

Do unused feedback roll over?

No, feedback limits reset monthly and don't roll over.

What happens to existing widgets if I downgrade?

Existing widgets above the new plan limit are grandfathered — they continue to work, but you can't create new ones until you're within the limit.

Is there an enterprise plan?

Yes! Contact hello@userhero.co for custom pricing, SLAs, and dedicated support.

Next Steps