Billing
Manage your subscription, usage, and invoices
Billing
Manage your subscription, track usage, and view invoices from the billing page.
Accessing Billing
- Click Settings in the sidebar
- Select Billing
Or use the workspace dropdown → Billing.
Plans
UserHero offers four pricing tiers:
| Plan | Price | Feedback/month | Projects |
|---|---|---|---|
| Free | $0 | 100 | 1 |
| Starter | $9/mo | 1,000 | 3 |
| Growth | $29/mo | 5,000 | 10 |
| Pro | $79/mo | 25,000 | Unlimited |
Annual Pricing
Save 2 months with annual billing:
| Plan | Monthly | Annual | Savings |
|---|---|---|---|
| Starter | $9/mo | $90/yr | $18 |
| Growth | $29/mo | $290/yr | $58 |
| Pro | $79/mo | $790/yr | $158 |
What's Included
All paid plans include:
- ✅ Unlimited widgets
- ✅ Unlimited team members
- ✅ All integrations (Slack, Email, Webhooks)
- ✅ Custom metadata
- ✅ Advanced routing rules
- ✅ Remove UserHero branding
The only differences between paid plans are feedback limits and project limits.
Usage Tracking
The billing page shows your current usage:
Feedback this month: 3,245 / 5,000 (65%)
████████████████░░░░░░░░░ 65%Usage Alerts
You'll receive email alerts at:
- 80% of your limit - Warning
- 90% of your limit - Caution
- 100% of your limit - Action needed
Overage Billing
When you exceed your monthly limit:
| Plan | Overage Behavior |
|---|---|
| Free | 10% grace period, then blocked |
| Paid | $5 per 1,000 additional feedback |
How Overage Works
- You exceed your plan limit
- Feedback continues to be collected
- Overage count is tracked
- At end of billing cycle, overage is charged:
- Formula:
ceil(overageFeedback / 1000) × $5 - Example: 1,500 overage = $10
- Formula:
Overage Example
Growth plan ($29/mo, 5,000 feedback limit):
| Month | Feedback | Overage | Overage Cost | Total |
|---|---|---|---|---|
| Jan | 4,200 | 0 | $0 | $29 |
| Feb | 6,500 | 1,500 | $10 | $39 |
| Mar | 8,100 | 3,100 | $20 | $49 |
Upgrading
- Go to Billing
- Click "Upgrade Plan"
- Select your new plan
- Complete payment
- New limits apply immediately
Proration
When upgrading mid-cycle:
- You're charged the prorated difference
- New limits apply immediately
- Billing cycle date stays the same
Downgrading
- Go to Billing
- Click "Change Plan"
- Select a lower plan
- Change takes effect at next billing cycle
Before downgrading, ensure your usage fits within the new plan's limits.
Cancellation
To cancel your subscription:
- Go to Billing
- Click "Cancel Subscription"
- Confirm cancellation
After cancellation:
- Access continues until end of billing period
- Account reverts to Free plan
- Data is retained (within Free limits)
Payment Methods
We accept:
- Credit/Debit cards (Visa, Mastercard, Amex)
- Some regional payment methods
Update your payment method in Billing → Payment Method.
Invoices
View and download invoices:
- Go to Billing
- Scroll to Invoice History
- Click any invoice to download PDF
Frequently Asked Questions
What happens if I hit my limit?
Free plan: After 10% grace (110 feedback), new feedback is blocked. A message prompts users to try again later.
Paid plans: Feedback continues, and overage is billed at $5/1,000.
Can I get a refund?
We offer refunds within 14 days of initial purchase for annual plans. Contact hello@appsyogi.com.
Do unused feedback roll over?
No, feedback limits reset monthly and don't roll over.
Is there an enterprise plan?
Yes! Contact hello@appsyogi.com for custom pricing, SLAs, and dedicated support.