Live Chat

Live Chat adds a real-time chat widget to your site. Visitors start a conversation, your team answers from the dashboard, and when the chat wraps up it becomes a single feedback item — so it flows through the same inbox, integrations, customer profiles, and automations as everything else.

Why use it

• One place for everything — each conversation converts to one feedback item when it's closed, so chat isn't a separate silo. It gets a ticket number, shows up in your inbox, and joins the customer's history.
• Built on your team — the same workspace members handle chat; no separate seats to manage.
• Context-aware — agents see the visitor's page, device, and location, plus anything you choose to collect before the chat or pass in about a logged-in user.
• Never lose a message — if no one is online, the widget offers to take a message, which also becomes feedback.

How it works

1. You enable Live Chat and add a small snippet to your site.
2. A visitor opens the chat and sends a message; it enters your team's queue.
3. An available agent claims it and replies in real time.
4. When the conversation is resolved and closed, it becomes a feedback item — complete with the full transcript.

Where to start