Embedded Portal
Attachments
What customers can attach to tickets and replies.
Attachments
Customers can attach files to a new ticket or to any reply.
Limits
| Limit | Value |
|---|---|
| Files per new ticket | 10 |
| Files per reply | 5 |
| Maximum file size | 25 MB per file |
Allowed types
- Images —
.png,.jpg,.jpeg,.gif,.webp - Video —
.mp4,.webm,.mov - Audio —
.mp3,.wav,.m4a,.ogg - Documents —
.pdf,.txt,.csv,.json,.zip - Office —
.doc,.docx,.xls,.xlsx,.ppt,.pptx
Other file types are rejected at upload time and the customer sees a clear message.
Privacy
Each attachment is scoped to the ticket and customer who uploaded it. Other customers can never access an attachment, and download URLs are short-lived signed links.