Email Notifications

Get email notifications when new feedback arrives.

Setup

1. Go to project Settings → Integrations
2. Find Email and click "Configure"
3. Add email addresses to notify
4. Choose notification preferences
5. Save

Notification Types

Instant Notifications

Receive an email for each new feedback:

• Includes full feedback content
• Context (page, browser, device)
• Custom metadata
• Screenshot thumbnail (if available)
• Direct link to dashboard

Digest Emails

Receive a summary instead of individual emails:

Digest includes:

• Total feedback count
• Breakdown by category
• Top feedback items
• Trends vs. previous period

Email Recipients

Add multiple team members:

1. Click "Add Recipient"
2. Enter email address
3. Choose notification types for each recipient

Different recipients can have different preferences:

• CEO: Weekly digest only
• Support: Instant notifications
• Product: Daily digest

Routing Rules

Send different feedback to different emails:

Email Format

Instant notification emails include:

Subject: New Feedback: Bug Report from app.example.com

New feedback received:
━━━━━━━━━━━━━━━━━━━━━━━━━

"The export button doesn't work when selecting 
more than 100 items."

Category: Bug
Rating: ⭐⭐ (2/5)

Context:
• Page: /dashboard/reports
• Browser: Chrome 120
• OS: macOS
• Device: Desktop

User Metadata:
• userId: user_123
• plan: pro

[View in Dashboard →]

Managing Notifications

Unsubscribe

Each email includes an unsubscribe link at the bottom. Clicking it removes that email from notifications.

Update Preferences

1. Go to Integrations → Email
2. Find the recipient
3. Update their preferences
4. Save

Spam Prevention

If emails aren't arriving:

1. Check your spam/junk folder
2. Add notifications@userhero.co to your contacts
3. Whitelist the domain in your email settings

Troubleshooting

Not Receiving Emails

• Verify the email address is correct
• Check spam/junk folders
• Confirm the integration is enabled
• Check routing rules aren't excluding you

Too Many Emails

• Switch to digest mode
• Use routing rules to filter
• Create rules to only notify on important categories

Next Steps