Integrations
Email Notifications
Receive feedback alerts via email
Email Notifications
Get email notifications when new feedback arrives.
Setup
- Go to project Settings → Integrations
- Find Email and click "Configure"
- Add email addresses to notify
- Choose notification preferences
- Save
Notification Types
Instant Notifications
Receive an email for each new feedback:
- Includes full feedback content
- Context (page, browser, device)
- Custom metadata
- Screenshot thumbnail (if available)
- Direct link to dashboard
Digest Emails
Receive a summary instead of individual emails:
| Frequency | When |
|---|---|
| Daily | Each morning at 9 AM |
| Weekly | Monday morning |
| Monthly | 1st of the month |
Digest includes:
- Total feedback count
- Breakdown by category
- Top feedback items
- Trends vs. previous period
Email Recipients
Add multiple team members:
- Click "Add Recipient"
- Enter email address
- Choose notification types for each recipient
Different recipients can have different preferences:
- CEO: Weekly digest only
- Support: Instant notifications
- Product: Daily digest
Routing Rules
Send different feedback to different emails:
| Rule | Recipients |
|---|---|
| Category = Bug | engineering@company.com |
| Category = Feature | product@company.com |
| Rating < 3 | support@company.com |
| Default | feedback@company.com |
Email Format
Instant notification emails include:
Subject: New Feedback: Bug Report from app.example.com
New feedback received:
━━━━━━━━━━━━━━━━━━━━━━━━━
"The export button doesn't work when selecting
more than 100 items."
Category: Bug
Rating: ⭐⭐ (2/5)
Context:
• Page: /dashboard/reports
• Browser: Chrome 120
• OS: macOS
• Device: Desktop
User Metadata:
• userId: user_123
• plan: pro
[View in Dashboard →]Managing Notifications
Unsubscribe
Each email includes an unsubscribe link at the bottom. Clicking it removes that email from notifications.
Update Preferences
- Go to Integrations → Email
- Find the recipient
- Update their preferences
- Save
Spam Prevention
If emails aren't arriving:
- Check your spam/junk folder
- Add
notifications@userhero.coto your contacts - Whitelist the domain in your email settings
Troubleshooting
Not Receiving Emails
- Verify the email address is correct
- Check spam/junk folders
- Confirm the integration is enabled
- Check routing rules aren't excluding you
Too Many Emails
- Switch to digest mode
- Use routing rules to filter
- Create rules to only notify on important categories