Welcome to UserHero

UserHero is a real-time user feedback platform that enables teams to capture high-signal feedback directly from their live applications—with full context, strong privacy defaults, and near-zero setup friction.

Why UserHero?

2-Minute Setup

Add a feedback widget to your site with just one line of code

Full Context

Automatically capture browser, device, and page context with each feedback

Privacy First

Strong privacy defaults with granular control over what data is collected

Real-Time Inbox

See feedback as it comes in with live updates and powerful filtering

Quick Start

Get started in under 2 minutes:

Add to your website

<script 
  async 
  src="https://userhero.co/widget.js" 
  data-key="pk_live_your_public_key">
</script>

That's it! The widget will automatically appear on your site based on your dashboard configuration.

Core Concepts

Workspaces

A workspace is a logical grouping for your team. It contains multiple projects and is where billing and usage are tracked.

Projects

A project represents one app, domain, or subdomain. Each project can have multiple widgets with different configurations.

app.example.com → Project A
admin.example.com → Project B
Mobile App → Project C

Widgets

A widget is a feedback collection experience. Each project can have multiple widgets, each collecting different types of feedback with its own styling and targeting rules.

Features

Widget Templates: Floating button, bug report, rating/CSAT widgets
Live Preview: See changes in real-time as you configure
Custom Styling: Match your brand with themes, colors, and positioning
Page Targeting: Show widgets on specific pages or exclude paths
Screenshot Capture: Let users annotate and submit screenshots
Integrations: Route feedback to Slack, email, or custom webhooks
Team Collaboration: Manage feedback with status, notes, and filters
Usage Analytics: Track feedback volume and trends

Introduction